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FAQ


 

Shipping:

 

Do you ship to Canada or internationally? 

Yes! We ship select products to Canada and internationally.

Please be advised that for items shipped to international countries, free shipping over $99 does not apply and additional shipping fees will apply. The customer is responsible for paying any customs related fees and taxes as well. 

 

Do you ship to Alaska, Hawaii and Puerto Rico?

Yes. Restrictions apply for some items. 

 

Do you ship to P.O. Boxes?

No.

 

Do you offer free shipping?

Yes! Free Ground Shipping on all orders over $99 to the continental US.  Excludes: Hawaii, Puerto Rico, Alaska, Canada and any other international countries. Otherwise:

  • $11.95 flat rate shipping for orders under $49.99   
  • $14.95 flat rate shipping for orders $49.99-$98.99 

When will my order ship?

We almost always ship all orders within 1-3 business days from when the order is placed. Some orders may take longer, depending on the product and shipping location. 

 

How do you ship orders?

FedEx and UPS for 99% of domestic orders. Some items/orders will ship via LTL Carrier due to size and weight. 

 

When will my order be delivered?

Delivery is generally between 5-7 business days, most often between 3-5 days (excludes Hawaii, Alaska, Puerto Rico & Canada). 

Will I receive tracking information? 

Yes. You will receive the following series of emails detailing the status of your shipment:

  1. The carrier has received shipping information
  2. The shipment is in transit
  3. The shipment is out for delivery
  4. The shipment has been delivered

For LTL deliveries, you will receive a BOL (Bill Of Lading) or PRO number once the freight company picks up the order. It is slightly different than Ground tracking, but tracked just about the same way. 

 

Where is my tracking number?

If you have completed an order but have not received a tracking number, please allow up to 48 hours or 2 business days to start receiving emails with tracking information. Please check your spam folder if it has been 48 hours or 2 business days since your purchase.

 

I ordered multiple items but only received part of my order?

Depending on our stock levels at each warehouse, some items may be shipped separately. Just give it a few days, the other item(s) are on the way.

 

Where are you located?

We are based out of Cleveland, Ohio and have multiple warehouses located all over the country which makes shipping and delivery very fast to most locations. If you need our mailing address to add us as an approved vendor, please email us at Support@SideBySideGarage.Com or give us a call at 1-800-901-6136

Ordering/Returns:

 

Which payment options do you accept?

Visa, MasterCard, American Express, Discover and PayPal.  We'd prefer no personal checks or money orders. If you would like to pay with your bank account (aka an e-check), you can quickly and easily set up and use PayPal. If you are a school district, university or other governmental agency please call us at 1-800-901-6136 and we can discuss payment options.

 

Do you charge sales tax?

Yes. However, if you are a business that's tax exempt, please reach out to us at Support@SideBySideGarage.Com with your tax exemption documents and we will be happy to make sure you are not charged sales tax when making purchases. 

 

Do you offer any bulk or volume discounts?

Yes. We would be happy to discuss bulk discounts. Please feel free to email us at Support@SideBySideGarage.Com or give us a call at 1-800-901-6136 and we can can let you know of any bulk discounts. 

 

Do you accept returns?

Absolutely. Head over to our Product Returns page to view our full return policy. 

 

How long do I have to make a return?

You can return products within 45 days of purchase for a refund or replacement.

 

Do I have to pay for return shipping?

Yes for general/regular returns. No if you received a damaged or defective product. Please note: We do not accept returns or exchanges for any international orders placed outside of the continental US. 

 

Is there a restocking fee for returned items?

There is a 20% restocking fee for all returned products/orders (Excludes: Damaged or defective products). 

 

What if I receive a damaged or defective product?

If you receive a broken or defective product, no worries, we will take care of you right away. Our focus is on resolving any issues as quickly as humanly possible so, please rest assured that if a product or order arrives to you in bad shape or isn't working properly, please shoot us an email with photos of the item to Support@SideBySideGarage.Com and we will be happy to get it taken care of for you.